Cancer Institute Oncology Scheduling Coordinator 1 - TGH Access Operations

Tampa General Hospital, Inc.; Tampa (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Tampa General Hospital, Inc. is seeking an Oncology Scheduling Coordinator 1 in Access Operations to manage scheduling for cancer services and handle registration, eligibility, and prior authorizations.

You will coordinate with clinical teams, insurers, and patients to ensure accurate information and timely access to care. This role requires strong knowledge of oncology workflows, CMS and HIPAA compliance, and the ability to communicate financial expectations clearly.

Formación

• 2–3 years in patient access or revenue cycle operations.
• Healthcare call center experience may be accepted.
• Equivalent combination of education, certification and competencies may be substituted.

Responsabilidades

• Schedule advanced procedures and treatments, ensuring clinical readiness and payer requirements.
• Serve as expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers with onboarding or cross-training as assigned.

Conocimientos

Medical terminology

Oncology workflows

Insurance eligibility & benefits

EHR & scheduling systems

Patient communication

Cross-functional collaboration

Educación

Associate's Degree Business

Associate's Degree Related Field

Descripción del empleo

Job Description - Cancer Institute Oncology Scheduling Coordinator 1- TGH Access Operations (260004IK)

Job Description

Cancer Institute Oncology Scheduling Coordinator 1- TGH Access Operations - ( 260004IK )

Description

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute (CI) Oncology Scheduling Coordinator 1 serves as a primary point of contact for patients and clinical partners, delivering high-quality access services through inbound and outbound calls, while exercising advanced judgment to accurately gather, validate, and document demographic, clinical, and financial information required to create and maintain hospital accounts. Responsible for registration, scheduling, insurance eligibility and benefit verification, identification of services requiring prior authorization, and clear communication of patient financial responsibility, including copays and deductibles. Proficiently explains required consent and financial forms, ensures compliance with CMS, Joint Commission (JCAHO), and HIPAA regulations. Collaborates with clinical staff, ancillary departments, insurance carriers, and external partners to facilitate timely access to care. All duties are performed in alignment with the mission, vision, and values of Tampa General Hospital, with a strong emphasis on accuracy, service excellence, and patient experience.

Essential Functions

• Perform all core functions of the Patient Access Specialist (PAS) role with expanded responsibility for complex and specialized services.
• Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
• Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
• Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
• Communicate clearly and compassionately with patients regarding scheduling details, preparation instructions, and financial expectations.
• Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
• Ensure accurate documentation and compliance with regulatory and organizational standards.
• Support continuous improvement initiatives related to access workflows, patient experience and operational efficiency.
• Perform all duties in alignment with the mission, vision and values of Tampa General Hospital.

Education Qualifications

• Associate's Degree Business
• Associate's Degree Related Field

Experience Qualifications

• Minimum of two (2) to three (3) years of experience in patient access, patient registration, front or back end revenue cycle operations.
• Experience in a healthcare call center environment may be accepted as a substitute.
• An equivalent combination of education, certification and realized competencies may be substituted.

Skills and Abilities

• Knowledge of medical terminology, oncology service workflows, and referral to treatment processes to support timely patient access.
• Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare and Medicaid payers.
• Knowledge of regulatory, consent and financial documentation requirements related to patient registration and scheduling.
• Ability in accurately entering, validating, and retrieving patient demographic, clinical and financial data within EHR, scheduling, and payer systems.
• Ability in communicating complex insurance, financial responsibility and consent information clearly and compassionately to patients and caregivers.
• Ability to coordinate across multidisciplinary teams, including nursing, providers, ancillary departments, and coverage barriers.
• Ability to manage and prioritize high-volume, inbound- and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
• Ability to problem solve, escalatin appropriately, and navigate competing priorities in a fast paced oncology access environment.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday