Onboarding Project Manager - Europe

cloudbedsthirdpartyboard; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Job summary

cloudbedsthirdpartyboard is seeking a role to manage onboarding projects for mid-market hospitality customers across Europe, guiding implementations from sales handoff through go-live, adoption, and transition to ongoing account management.

You will partner with sales, product, support, professional services, and account management to keep delivery on track, manage timelines, and help customers realize value quickly in a fast-paced SaaS environment.

Qualifications

• Business-professional fluency in written and spoken English and French.
• At least four years of hotel operations or hotel management experience.
• At least one year of project management experience in SaaS or another customer-facing environment.
• Strong organization and attention to detail while managing several projects at once.
• Experience coordinating cross-functional contributors and delivering projects in a fast-paced setting.
• Strong communication, customer relationship, and presentation skills; able to solve problems and adapt to changing needs.

Responsibilities

• Own onboarding from handoff to launch and transition, setting project scope, milestones, timelines, and deliverables.
• Serve as the customer’s primary contact and lead preparation, kickoff, check-in, and go-live meetings.
• Document action items and decisions, maintaining clear alignment among customer and internal stakeholders.
• Identify and manage project risks, dependencies, and escalations to maintain momentum and customer satisfaction.
• Coordinate sales, onboarding, product, support, professional services, and account management teams.
• Track onboarding measures such as adoption, training completion, and product utilization.

Job description

Role overview

Manage onboarding projects for mid-market hospitality customers across Europe, guiding implementations from the sales handoff through go-live, adoption, and transition to ongoing account management. The role requires close customer partnership and coordination across internal teams to keep delivery on track and help customers realize value quickly.

Responsibilities

• Own onboarding from handoff to launch and transition, setting project scope, milestones, timelines, and deliverables.
• Serve as the customer’s primary contact and lead preparation, kickoff, check-in, and go-live meetings.
• Document action items and decisions, maintaining clear alignment among customer and internal stakeholders.
• Identify and manage project risks, dependencies, and escalations to maintain momentum and customer satisfaction.
• Coordinate sales, onboarding, product, support, professional services, and account management teams.
• Track onboarding measures such as adoption, training completion, and product utilization.

Requirements

• Business-professional fluency in written and spoken English and French.
• At least four years of hotel operations or hotel management experience.
• At least one year of project management experience in SaaS or another customer-facing environment.
• Strong organization and attention to detail while managing several projects at once.
• Experience coordinating cross-functional contributors and delivering projects in a fast-paced setting.
• Strong communication, customer relationship, and presentation skills; able to solve problems and adapt to changing needs.

Benefits and work setup

• Remote-first work arrangement.
• Paid time off in line with local labor requirements and fully paid parental leave.
• Home office stipend based on country of residence.
• Professional development courses, manager training, and other learning opportunities.