Onboarding & Merchant Experience Lead

DoorDash; New York (NY); On-site; USD 105,000 - 155,000; Full time

Job summary

DoorDash for Business is seeking an Associate Manager, Merchant Onboarding and Experience in New York to own the end-to-end onboarding journey and define the operating model. You will drive cross-functional alignment with Sales, Ops, Product, and Support, diagnose drop-offs, and build scalable playbooks and automation.

The role requires 4–6+ years in merchant/partner operations, strong data skills (SQL, Excel), and a proven track record of shipping improvements in a high-growth environment.

Qualifications

• 4–6+ years in merchant/partner operations, onboarding, or related roles in high-growth settings.

Responsibilities

• Own the end-to-end onboarding journey and map current-state workflows to reduce drop-offs.

Skills

SQL

Excel

Data-driven decision making

Cross-functional collaboration

Process improvement

Merchant/partner operations

Education

Bachelor's degree in Business, Operations, Economics

Tools

Salesforce

Airtable

AI tooling (Claude/ChatGPT)

Job description

DoorDash for Business is seeking an Associate Manager, Merchant Onboarding and Experience in New York to own the end-to-end onboarding journey and define the operating model. You will drive cross-functional alignment with Sales, Ops, Product, and Support, diagnose drop-offs, and build scalable playbooks and automation.

The role requires 4–6+ years in merchant/partner operations, strong data skills (SQL, Excel), and a proven track record of shipping improvements in a high-growth environment.