Onboarding & Implementation Orchestrator

Wisenbaker Builder Services, Inc.; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Wisenbaker Builder Services, Inc. is seeking an Implementation Coordinator to manage the onboarding of new customers, ensuring details are correct and stakeholders are aligned. You will connect customers with internal teams, drive the implementation process, and maintain accurate documentation in Echelon.

The role emphasizes cross-functional collaboration, problem anticipation, and proactive handoffs to ensure smooth, on-schedule implementations while preserving quality.

Qualifications

• High school diploma or equivalent is required.
• Strong computer skills and experience with Microsoft Excel.
• Excellent attention to detail and follow-through.
• Strong communication and presentation skills.
• Ability to analyze problems, understand impact, and find practical solutions.
• Experience in roles like Customer Relations Specialist, Account Manager, Field Area Manager, Biller, or Estimating Operations is preferred.

Responsibilities

• Facilitate implementation meetings with branch management and key stakeholders.
• Serve as a primary liaison between Wisenbaker teams and new customers during implementation.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, including timelines, financial considerations, and outcomes.
• Review changes to existing customer programs and ensure they remain within scope and are documented.
• Maintain customer information, visuals, and plans within Echelon.
• Create pricing and estimating issues in Echelon and communicate changes to teams.
• Identify potential downstream impacts before changes are authorized.
• Support other administrative and implementation projects as needed.

Skills

Detail orientation

Communication

Analytical thinking

MS Excel

Professionalism

Education

High school diploma or equivalent

Tools

Echelon

Microsoft Office

Job description

Wisenbaker Builder Services, Inc. is seeking an Implementation Coordinator to manage the onboarding of new customers, ensuring details are correct and stakeholders are aligned. You will connect customers with internal teams, drive the implementation process, and maintain accurate documentation in Echelon.

The role emphasizes cross-functional collaboration, problem anticipation, and proactive handoffs to ensure smooth, on-schedule implementations while preserving quality.