Implementation Coordinator: Smooth Customer Onboarding

Wisenbaker Builder Services; Aldine (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Wisenbaker Builder Services is seeking an Implementation Coordinator to own the customer onboarding process, ensuring requirements are clear, teams are aligned, and changes don't disrupt other departments. You’ll coordinate meetings and act as the primary liaison with new customers to keep activities accurate and on schedule.

Strong attention to detail, communication skills, and a professional work ethic are essential. Prior Wisenbaker experience is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• Proficient with Microsoft Office, especially Excel.
• Excellent attention to detail and follow-through.
• Strong communication and presentation skills.
• Ability to analyze problems, understand impact, and propose practical solutions.
• Professional, customer-focused demeanor with strong work ethic.
• Previous Wisenbaker experience is preferred (e.g., Customer Relations Specialist, Account Manager, Field Area Manager, Biller, or Estimating Operations).

Responsibilities

• Facilitate implementation meetings with branch management and key stakeholders.
• Serve as a primary liaison between Wisenbaker teams and new customers.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, timelines, and financial considerations.
• Review changes to customer programs to ensure they stay within scope.
• Maintain customer information, notes, visuals, and plans in Echelon.
• Create pricing and estimating issues in Echelon; inform relevant teams.
• Identify potential downstream impacts before changes are authorized.
• Support other admin and implementation projects as needed.

Skills

Attention to detail

Communication

Problem solving

Follow-through

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Wisenbaker Builder Services is seeking an Implementation Coordinator to own the customer onboarding process, ensuring requirements are clear, teams are aligned, and changes don't disrupt other departments. You’ll coordinate meetings and act as the primary liaison with new customers to keep activities accurate and on schedule.

Strong attention to detail, communication skills, and a professional work ethic are essential. Prior Wisenbaker experience is preferred.