Implementation Coordinator

Wisenbaker Builder Services; Aldine (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Wisenbaker Builder Services is seeking an Implementation Coordinator to own the customer onboarding process, ensuring requirements are clear, teams are aligned, and changes don't disrupt other departments. You’ll coordinate meetings and act as the primary liaison with new customers to keep activities accurate and on schedule.

Strong attention to detail, communication skills, and a professional work ethic are essential. Prior Wisenbaker experience is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• Proficient with Microsoft Office, especially Excel.
• Excellent attention to detail and follow-through.
• Strong communication and presentation skills.
• Ability to analyze problems, understand impact, and propose practical solutions.
• Professional, customer-focused demeanor with strong work ethic.
• Previous Wisenbaker experience is preferred (e.g., Customer Relations Specialist, Account Manager, Field Area Manager, Biller, or Estimating Operations).

Responsibilities

• Facilitate implementation meetings with branch management and key stakeholders.
• Serve as a primary liaison between Wisenbaker teams and new customers.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, timelines, and financial considerations.
• Review changes to customer programs to ensure they stay within scope.
• Maintain customer information, notes, visuals, and plans in Echelon.
• Create pricing and estimating issues in Echelon; inform relevant teams.
• Identify potential downstream impacts before changes are authorized.
• Support other admin and implementation projects as needed.

Skills

Attention to detail

Communication

Problem solving

Follow-through

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Tired of fixing problems after the fact? Some implementation roles are little more than chasing paperwork, updating systems, and putting out fires after someone else has already made the change. That’s not what this role is about. At Wisenbaker Builder Services, the Implementation Coordinator sits at the center of the customer onboarding process — making sure the details are right, the right people are involved, and changes to a customer’s program don’t create problems for another department down the road. You’ll work closely with branch leadership, Account Managers, and other Wisenbaker teams to turn customer requirements into a clear, organized implementation process. Your ability to understand how one change affects the bigger picture is what makes this position valuable.

Your Mission

Your mission is simple: help make every new customer implementation smooth, accurate, and on schedule — without sacrificing quality. You’ll help connect the dots between customers and Wisenbaker teams, keep implementation details moving, and make sure customer programs are accurately reflected in the systems and documentation our teams rely on. Success means fewer surprises, cleaner handoffs, accurate information, and customers who feel confident that Wisenbaker understands what they need.

What You’ll Do

• Facilitate implementation meetings with branch management and key Wisenbaker stakeholders.
• Serve as a primary liaison between Wisenbaker teams and new customers during implementation.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, including timelines, financial considerations, and expected outcomes.
• Review changes to existing customer programs and ensure they remain within scope and are properly documented.
• Maintain customer information, comments, visuals, installation cheat sheets, communities, and plans within Echelon.
• Create pricing and estimating issues in Echelon and communicate important changes to the appropriate teams.
• Identify potential downstream impacts before changes are authorized.
• Support other administrative and implementation projects as needed.

What You Need

• High school diploma or equivalent.
• Strong computer skills and familiarity with Microsoft Office, particularly Excel.
• Excellent attention to detail and follow-through.
• Strong communication and presentation skills.
• The ability to analyze problems, understand their impact, and find practical solutions.
• A strong work ethic and the ability to handle challenging situations professionally.
• Previous Wisenbaker experience is strongly preferred, particularly experience in roles such as Customer Relations Specialist, Account Manager, Field Area Manager, Biller, or Estimating Operations.

Why Wisenbaker?

This is an opportunity to move beyond simply completing tasks and become someone who helps make the entire implementation process work better. You’ll have visibility across different parts of the business, work directly with branch teams and customers, and play an important role in making sure what we promise customers is actually carried through accurately and efficiently. If you're someone who naturally catches the detail others miss, asks "what happens next?", and likes solving problems before they become bigger problems, we'd like to meet you.

At Wisenbaker, we don’t just support the home building industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top home builders to deliver flooring, countertops, and cabinets that turn houses into homes. But we’re more than materials, we’re a people-powered operation where hard work is noticed, growth is real, and leadership actually leads. If you're ready to be part of something built to last, welcome to Wisenbaker.