Onboarding Implementation Lead

Wisenbaker-Builder-Services; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Wisenbaker Builder Services is seeking an Implementation Coordinator in Houston to orchestrate customer onboarding, coordinating with branch leadership, Account Managers, and internal teams. You’ll ensure requirements are captured, teams are aligned, and handoffs are clean and on schedule.

The role emphasizes attention to detail, proactive problem solving, and effective communication, with a focus on minimizing surprises and ensuring accurate documentation across systems.

Qualifications

• High school diploma or equivalent.
• Strong Excel skills and good MS Office proficiency.
• Excellent attention to detail and follow-through.
• Good communication and presentation abilities.
• Problem-solving mindset and professional demeanor.

Responsibilities

• Facilitate implementation meetings with branch management and key stakeholders.
• Serve as primary liaison between Wisenbaker teams and new customers during implementation.
• Keep implementation activities accurate, complete, and on schedule.
• Understand project scope, timelines, financial considerations, and expected outcomes.
• Review changes to existing customer programs and ensure they remain within scope and are properly documented.
• Maintain customer information, visuals, installation cheat sheets, communities, and plans in Echelon.
• Create pricing and estimating issues in Echelon and communicate important changes to the appropriate teams.
• Identify potential downstream impacts before changes are authorized.
• Support other administrative and implementation projects as needed.

Skills

Excel

Attention to detail

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Echelon

Job description

Wisenbaker Builder Services is seeking an Implementation Coordinator in Houston to orchestrate customer onboarding, coordinating with branch leadership, Account Managers, and internal teams. You’ll ensure requirements are captured, teams are aligned, and handoffs are clean and on schedule.

The role emphasizes attention to detail, proactive problem solving, and effective communication, with a focus on minimizing surprises and ensuring accurate documentation across systems.