Onboarding & Implementation Lead

Numeral; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first culture

Mentorship

Ownership opportunities

Job summary

Numeral is looking for an Implementation Manager to lead the client onboarding journey from contract to full deployment. You will be the face of Numeral to new clients, guiding them through setup and ensuring a smooth, scalable onboarding process across product, engineering, and customer experience teams.

In a remote-first environment, you will translate client needs into internal requirements, build scalable playbooks, and drive operational excellence to accelerate value and long-term customer

Qualifications

• 2+ years in implementation, onboarding, customer success, consulting, operations roles or related roles.
• Strong project management skills with the ability to juggle multiple client projects and high bias for action.
• Ability to navigate technical systems and explain them to non-technical users with empathy
• Excellent problem-solving and communication skills — able to translate between technical and non-technical stakeholders.
• Comfortable working cross-functionally in a fast-paced, startup environment.

Responsibilities

• Own the end-to-end onboarding experience for new clients, ensuring a smooth and timely implementation with Numeral's platform.
• Manage a sizable book of business of clients at various stages of setup and go-live.
• Serve as the primary point of contact during onboarding, answering questions, solving problems, and guiding clients through setup.
• Translate client needs and workflows into internal requirements that inform product and operations
• Configure customer accounts, troubleshoot technical issues, and guide them through integration best practices.
• Partner with engineering and product teams to resolve client challenges and influence roadmap improvements.
• Build scalable implementation playbooks, documentation, and help center resources.
• Identify and address downstream impacts of onboarding decisions to ensure long-term system health.
• Continuously improve implementation processes for speed, efficiency, and customer satisfaction.

Skills

Project management

Client onboarding

Cross-functional

Technical empathy

Tools

SQL

APIs

Job description

Numeral is looking for an Implementation Manager to lead the client onboarding journey from contract to full deployment. You will be the face of Numeral to new clients, guiding them through setup and ensuring a smooth, scalable onboarding process across product, engineering, and customer experience teams.

In a remote-first environment, you will translate client needs into internal requirements, build scalable playbooks, and drive operational excellence to accelerate value and long-term customer