Remote Client Implementation Lead

Total Administrative Services Corporation; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Xformative Payment Systems is seeking a Client Project Manager to lead onboarding and implementation of new client contracts from kickoff through go-live. This role sits in a fast-paced, startup-like environment with a focus on operational excellence and scalable processes.

You will partner with Product, Technology, and Operations teams, coordinate onboarding with external partners, manage schedules and risks, and ensure documentation and readiness before go-live.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4–8 years of experience in project management, client implementation, operations, or a related discipline.
• Demonstrated success managing complex, cross-functional projects with multiple stakeholders and competing priorities.

Responsibilities

• Lead end-to-end implementation of new client programs, managing timelines, deliverables, and dependencies from project initiation through successful go-live.
• Serve as the primary liaison with client stakeholders during onboarding to gather, document, and validate business and operational requirements.
• Assess and confirm alignment between client requirements and existing system and operational capabilities; identify gaps and required enhancements.
• Translate identified gaps into actionable workstreams and coordinate with Product, Technology, and Operations teams to initiate and track required development and operational changes.
• Drive cross-functional coordination across internal teams to ensure alignment, accountability, and timely execution.
• Coordinate onboarding activities with external partners, including sponsor bank, network, and fulfillment vendors, ensuring completion of required documentation, approvals, and setup activities.
• Manage program setup and readiness activities, including configuration, workflow validation, and operational preparedness for launch.
• Track and communicate project status, risks, dependencies, and key milestones to stakeholders and leadership; proactively identify and address potential issues.
• Ensure all required documentation, approvals, and operational readiness criteria are completed prior to go-live.
• Support transition from implementation to ongoing operations, ensuring a smooth handoff to Operations Support and Relationship Management teams.
• Maintain organized project documentation, including requirements, decisions, timelines, and deliverables, to support transparency and future reference.

Skills

Project management

Client onboarding

Requirements gathering

Stakeholder liaison

Process improvement

Education

Bachelor's degree or equivalent

Job description

Xformative Payment Systems is seeking a Client Project Manager to lead onboarding and implementation of new client contracts from kickoff through go-live. This role sits in a fast-paced, startup-like environment with a focus on operational excellence and scalable processes.

You will partner with Product, Technology, and Operations teams, coordinate onboarding with external partners, manage schedules and risks, and ensure documentation and readiness before go-live.