Onboarding & Healthcare Implementations Lead

CVS Health; Bismarck (ND); On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a skilled Onboarding/Implementation Lead to manage end-to-end onboarding for new clients, coordinating internal teams and serving as the primary liaison to ensure a smooth transition into operations. Responsibilities include developing project plans, managing timelines, training client stakeholders, and resolving issues while ensuring regulatory and policy compliance.

This full-time role offers a comprehensive benefits package.

Qualifications

• 3-5 years of experience in healthcare implementation, or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (EDI, claims platforms).
• Adept at problem solving, collaboration and execution/delivery.

Responsibilities

• Lead onboarding for new clients from contract execution to go-live.
• Serve as primary contact for clients during implementation.
• Develop and manage detailed project plans, timelines and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration (claims routing, provider files, reports, invoicing).
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition to account management.

Skills

Project management

Interpersonal skills

Communication

Collaboration

Growth mindset

Execution and delivery

Problem solving

Education

Bachelor’s degree or equivalent

Tools

EDI systems

Claims platforms

Job description

CVS Health is seeking a skilled Onboarding/Implementation Lead to manage end-to-end onboarding for new clients, coordinating internal teams and serving as the primary liaison to ensure a smooth transition into operations. Responsibilities include developing project plans, managing timelines, training client stakeholders, and resolving issues while ensuring regulatory and policy compliance.

This full-time role offers a comprehensive benefits package.