Healthcare Implementation & Onboarding Lead

CVS Health; Des Moines (IA); On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Wellness programs

Job summary

CVS Health is seeking a dedicated Onboarding Lead to manage the end-to-end implementation of new client integrations. You will coordinate with operations, IT, claims, and account management to ensure a smooth transition from contract to go-live.

Responsibilities include developing detailed project plans, leading client communications, and guiding data exchange and system configuration to meet regulatory and internal standards. This role emphasizes collaboration and timely delivery.

Qualifications

• 3–5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Proficiency with healthcare systems (EDI, claims platforms).
• Strong interpersonal and communication skills.
• Adept at collaboration and teamwork.
• Growth mindset for agility and developing others.
• Execution and delivery of plans, timelines and outcomes.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation.
• Develop and manage detailed project plans, timelines and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration (claims routing, provider files, reports, invoicing).
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues, escalating as needed.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition to account management.

Skills

Project management

Communication

Healthcare systems (EDI/claims)

Problem solving

Collaboration

Growth mindset

Execution & delivery

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Project management tools

Job description

CVS Health is seeking a dedicated Onboarding Lead to manage the end-to-end implementation of new client integrations. You will coordinate with operations, IT, claims, and account management to ensure a smooth transition from contract to go-live.

Responsibilities include developing detailed project plans, leading client communications, and guiding data exchange and system configuration to meet regulatory and internal standards. This role emphasizes collaboration and timely delivery.