Healthcare Onboarding & Implementation Lead

4062 Aetna Resources, LLC; Arizona; On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health is seeking a seasoned Implementation Lead to manage the end-to-end onboarding for new clients. You will coordinate internal teams, manage timelines, and serve as the primary liaison to ensure seamless transitions into established operational workflows.

Responsibilities include creating detailed project plans, training client stakeholders, and driving successful integrations across processes like claims routing and provider files.

Qualifications

• 3–5 years of experience in healthcare implementation or client onboarding.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems (EDI, claims platforms).
• Adept at problem solving and decision making.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation.
• Develop and manage detailed project plans, timelines, and deliverables.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration.
• Conduct onboarding meetings and training sessions with client stakeholders.
• Identify and resolve implementation issues to ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition to account management.

Skills

Project management

Organizational skills

Communication

Healthcare systems

Problem solving

Collaboration

Growth mindset

Execution skills

Education

Bachelor's degree or equivalent

Tools

EDI systems

Claims platforms

Job description

CVS Health is seeking a seasoned Implementation Lead to manage the end-to-end onboarding for new clients. You will coordinate internal teams, manage timelines, and serve as the primary liaison to ensure seamless transitions into established operational workflows.

Responsibilities include creating detailed project plans, training client stakeholders, and driving successful integrations across processes like claims routing and provider files.