Healthcare Implementations Lead - Client Onboarding

CVS Health; Hartford (CT); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health is seeking a skilled onboarding leader to drive end-to-end onboarding for new clients and coordinate internal teams through go-live. You will serve as the primary liaison, manage timelines and deliverables, and ensure a smooth transition to ongoing operations.

The role requires 3–5 years in healthcare implementation or onboarding, strong project management and communication skills, and proficiency with healthcare systems such as EDI and claims platforms.

Qualifications

• 3-5 years of healthcare implementation or client onboarding experience.
• Excellent project management and organizational skills.
• Strong interpersonal and communication skills, with the ability to manage client expectations.
• Proficiency in project management tools and healthcare systems such as EDI and claims platforms.

Responsibilities

• Lead the onboarding process for new clients from contract execution to go-live.
• Serve as the primary point of contact for clients during implementation.
• Develop and manage detailed project plans and timelines.
• Coordinate with internal teams to ensure successful integration.
• Facilitate data exchange and system configuration, including claims routing.
• Conduct onboarding meetings and training with client stakeholders.
• Identify and resolve implementation issues and ensure client satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Provide post-implementation support and transition to account management.

Skills

Project management

Communication

Teamwork

Problem solving

Adaptability

Attention to detail

Education

Bachelor’s degree

Tools

EDI systems

Claims platforms

Healthcare IT

Job description

CVS Health is seeking a skilled onboarding leader to drive end-to-end onboarding for new clients and coordinate internal teams through go-live. You will serve as the primary liaison, manage timelines and deliverables, and ensure a smooth transition to ongoing operations.

The role requires 3–5 years in healthcare implementation or onboarding, strong project management and communication skills, and proficiency with healthcare systems such as EDI and claims platforms.