Head of Customer Success & Onboarding — Scale & Impact

Sauce; Miami (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Strong & Competitive Compensation Package, Including Equity

Company-Sponsored Insurance (Health, Dental, Vision, Mental Health)

Paid Parental Leave

Flexible Work Environment

Responsible Paid Time Off Policy

Job summary

A restaurant technology platform in Miami is seeking a Head of Customer Success & Onboarding to enhance customer journeys and improve team performance. The ideal candidate will have over 3 years of onboarding experience in B2B SaaS and strong leadership skills. You'll be pivotal in driving customer satisfaction by optimizing onboarding processes and ensuring seamless customer experiences. This role offers a competitive compensation package and a flexible work environment.

Qualifications

• 3+ years in Onboarding within B2B SaaS, with 1-2 years leading teams.
• 3+ years in restaurant tech/operations.
• Excellent communication skills, with empathy for busy SMB customers.

Responsibilities

• Own team-level NRR/GRR, activation, time-to-value, and product adoption.
• Lead both CSM and Onboarding teams across customer segments.
• Ensure every customer follows a clearly defined and supported journey.

Skills

Onboarding experience in B2B SaaS

Leadership

Excellent communication skills

Ability to improve onboarding speed

Job description

A restaurant technology platform in Miami is seeking a Head of Customer Success & Onboarding to enhance customer journeys and improve team performance. The ideal candidate will have over 3 years of onboarding experience in B2B SaaS and strong leadership skills. You'll be pivotal in driving customer satisfaction by optimizing onboarding processes and ensuring seamless customer experiences. This role offers a competitive compensation package and a flexible work environment.