Enterprise Onboarding Lead - Customer Success

Pearson; Raleigh (NC); Hybrid; USD 80,000 - 95,000; Full time

Job summary

A leading educational technology company is seeking an Advanced Specialist in Customer Success to drive customer onboarding engagements. The role involves leading complex onboarding experiences, ensuring customer alignment, and coordinating cross-functional teams. Ideal candidates will have a strong background in project management and customer success, with at least three years of relevant experience. The position offers a competitive salary range between $80,000 and $95,000 and opportunities for growth within a purpose-driven organization.

Qualifications

• 3+ years of experience in Customer Onboarding, Implementation, Customer Success, or Project Management.
• Experience leading complex or Enterprise-level onboarding engagements.
• Ability to simplify complex concepts into actionable steps.

Responsibilities

• Own the end-to-end onboarding experience for new customers.
• Translate customer business objectives into structured onboarding plans.
• Coordinate cross-functional teams to ensure smooth delivery.

Skills

Customer Onboarding

Project Management

Executive Communication

Organizational Skills

Stakeholder Management

Tools

Salesforce

CRM Systems

Job description

A leading educational technology company is seeking an Advanced Specialist in Customer Success to drive customer onboarding engagements. The role involves leading complex onboarding experiences, ensuring customer alignment, and coordinating cross-functional teams. Ideal candidates will have a strong background in project management and customer success, with at least three years of relevant experience. The position offers a competitive salary range between $80,000 and $95,000 and opportunities for growth within a purpose-driven organization.