Onboarding & Customer Support Specialist — Hybrid

C2 Keep; Covington (KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Opportunity to work with company leadership

Collaborative startup environment

Flexible, fast-paced work with ownership

Job summary

A growing healthcare technology startup is seeking a Customer Support Representative to join their hybrid team in Northern Kentucky. This role involves delivering high-touch onboarding experiences for pharmacy customers and providing robust ongoing support. Candidates should have strong preferences for retail or long-term care pharmacy experience, excellent communication skills, and be comfortable with technology. This challenging startup environment offers meaningful opportunities to impact customer success in the healthcare sector.

Qualifications

• Retail or Long-Term Care pharmacy experience is highly preferred.
• Pharmacy technician experience is a plus.
• Comfortable with technology and quick to learn new systems.

Responsibilities

• Lead customer onboarding from setup to live support.
• Provide ongoing support via various communication channels.
• Troubleshoot technical issues with customers.

Skills

Retail or Long-Term Care pharmacy experience

Pharmacy technician experience

Familiarity with pharmacy systems

Excellent communication skills

Attention to detail

Problem-solving skills

Job description

A growing healthcare technology startup is seeking a Customer Support Representative to join their hybrid team in Northern Kentucky. This role involves delivering high-touch onboarding experiences for pharmacy customers and providing robust ongoing support. Candidates should have strong preferences for retail or long-term care pharmacy experience, excellent communication skills, and be comfortable with technology. This challenging startup environment offers meaningful opportunities to impact customer success in the healthcare sector.