Healthcare Customer Support Specialist

Aptino, Inc.; Louisville (KY); Hybrid; USD 30,000 - 42,000; Part time

Job summary

Aptino, Inc. is seeking a Customer Service Representative in Louisville, KY, to provide support to patients, caregivers, and healthcare providers through phone-based customer service. This role involves handling calls, resolving inquiries, and processing prescription refills.

After a 6-8 week onsite training period, there is an opportunity for hybrid work based on performance. The ideal candidate will have previous call center experience, strong communication skills, and a Pharmacy Technician Registration.

Qualifications

• Previous call center experience preferred.
• Healthcare or pharmacy-related experience is a plus.
• Ability to type at least 35 words per minute.

Responsibilities

• Handle inbound and outbound calls from patients, caregivers, and healthcare providers.
• Provide excellent customer service and resolve customer inquiries.
• Process prescription refills and schedule medication shipments.
• Maintain accurate records and follow company procedures.

Skills

Communication skills

Problem-solving skills

Microsoft Office proficiency

Job description

Aptino, Inc. is seeking a Customer Service Representative in Louisville, KY, to provide support to patients, caregivers, and healthcare providers through phone-based customer service. This role involves handling calls, resolving inquiries, and processing prescription refills.

After a 6-8 week onsite training period, there is an opportunity for hybrid work based on performance. The ideal candidate will have previous call center experience, strong communication skills, and a Pharmacy Technician Registration.