Remote Pharmacy Customer Support Specialist

Mashreq Bank; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) retirement plan

Employee discounts

Opportunities for career advancement

Work-from-home flexibility

Job summary

A leading healthcare company is seeking a Customer Support Representative to join their dynamic remote team. In this role, you will address customer inquiries and provide outstanding service while promoting a commitment to accessible care. Candidates should have excellent communication skills and at least one year of customer service experience. Flexible working hours are available, with various benefits including health insurance and paid time off.

Qualifications

• 1 year in a customer service or call center role.
• Experience in healthcare or pharmacy settings preferred.
• Familiarity with healthcare terminology or insurance practices is advantageous.

Responsibilities

• Respond to customer inquiries via calls, chats, or emails.
• Assist members with prescription and billing inquiries.
• Document all interactions accurately.

Skills

Excellent communication skills

Active listening

Problem-solving

Computer proficiency

Ability to work independently

Maintain confidentiality

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM tools

Job description

A leading healthcare company is seeking a Customer Support Representative to join their dynamic remote team. In this role, you will address customer inquiries and provide outstanding service while promoting a commitment to accessible care. Candidates should have excellent communication skills and at least one year of customer service experience. Flexible working hours are available, with various benefits including health insurance and paid time off.