Customer Support Specialist — Onboarding & Solutions

FF Inc; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with performance-based incentives

Paid training and ongoing coaching

Clear growth path into Customer Success or Senior Support roles

Supportive, collaborative team environment

Job summary

A customer service-focused company is hiring a Customer Support Associate in Hamilton, OH, to provide reliable support to customers. This position emphasizes building strong customer relationships and problem-solving. Ideal candidates possess strong communication skills and a positive attitude. The role offers competitive pay, professional development, and opportunities for career growth in customer success and account management.

Qualifications

• Experience in customer service, retail, or related fields is a plus but not required.
• Reliable, detail-oriented, and professional attitude is essential.
• Comfortable learning new systems or tools.

Responsibilities

• Serve as the primary point of contact for customer questions and support needs.
• Assist customers with onboarding, setup, and service activation.
• Troubleshoot issues and escalate to internal teams when needed.

Skills

Strong communication and interpersonal skills

Problem-solving mindset with a customer-first approach

Basic computer skills

Job description

A customer service-focused company is hiring a Customer Support Associate in Hamilton, OH, to provide reliable support to customers. This position emphasizes building strong customer relationships and problem-solving. Ideal candidates possess strong communication skills and a positive attitude. The role offers competitive pay, professional development, and opportunities for career growth in customer success and account management.