Hybrid Onboarding Specialist: Patient Care Enrollment

FreedomCare; Springfield (MO); Hybrid; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement plans

Ongoing learning opportunities

Job summary

A healthcare innovator is seeking an Onboarding Specialist I in Missouri. In this hybrid role, you will assist patients and caregivers in enrolling in home care programs, ensuring they understand features and benefits. Ideal candidates will have exceptional customer service skills, experience in a high-volume call environment, and strong communication abilities. You will also manage documentation and perform orientations, contributing to the overall positive impact in the lives of others. Competitive compensation is offered.

Qualifications

• At least 1 year of previous experience in a fast‑paced customer service role.
• Strong phone communication skills and active listening.
• Ability to multitask, set priorities and manage time effectively.

Responsibilities

• Work with patients’ chosen caregivers to guide them in submitting documentation.
• Schedule and conduct remote orientations with patients and caregivers.
• Complete background checks and follow up as needed.

Skills

Exceptional Customer Service

Phone and verbal communication skills

Attention to detail

Time management

Tools

Salesforce CRM

Job description

A healthcare innovator is seeking an Onboarding Specialist I in Missouri. In this hybrid role, you will assist patients and caregivers in enrolling in home care programs, ensuring they understand features and benefits. Ideal candidates will have exceptional customer service skills, experience in a high-volume call environment, and strong communication abilities. You will also manage documentation and perform orientations, contributing to the overall positive impact in the lives of others. Competitive compensation is offered.