Customer Support Representative

C2 Keep; Covington (KY); Presencial; USD 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to work with company leadership

Collaborative startup environment

Flexible, fast-paced work with ownership

Descripción de la vacante

A growing healthcare technology startup is seeking a Customer Support Representative to join their hybrid team in Northern Kentucky. This role involves delivering high-touch onboarding experiences for pharmacy customers and providing robust ongoing support. Candidates should have strong preferences for retail or long-term care pharmacy experience, excellent communication skills, and be comfortable with technology. This challenging startup environment offers meaningful opportunities to impact customer success in the healthcare sector.

Formación

• Retail or Long-Term Care pharmacy experience is highly preferred.
• Pharmacy technician experience is a plus.
• Comfortable with technology and quick to learn new systems.

Responsabilidades

• Lead customer onboarding from setup to live support.
• Provide ongoing support via various communication channels.
• Troubleshoot technical issues with customers.

Conocimientos

Retail or Long-Term Care pharmacy experience

Pharmacy technician experience

Familiarity with pharmacy systems

Excellent communication skills

Attention to detail

Problem-solving skills

Descripción del empleo

Location: Northern Kentucky – Hybrid (3 days/week in office)

Work Schedule: Standard business hours with occasional weekend support based on customer needs

Job Type: Full‑Time

Experience Level: Entry‑Level (flexible)

Reports To: CEO

Company Description

C2 Keep is a cloud-based solution designed for Controlled Substances Act (CSA) compliance, audit preparation, and inventory management. Founded by former pharmacy director Roland Achenjang, the platform offers automated tasks, real‑time insights, and enhanced security to address the challenges faced by DEA registrants. Trusted by over 2,000 users nationwide, C2 Keep enables efficient operations, improved compliance, and stress reduction. By streamlining reporting and ensuring patients receive accurate medications, the system empowers users to maintain confidence and focus on patient care.

The Opportunity

We are looking for a Customer Support Representative to join our growing startup team. This role is critical to the customer experience and focuses on white‑glove onboarding and ongoing support. You will work directly with pharmacy customers from day one, guiding them through onboarding, system setup, training, and daily use of the platform. You will also provide hands‑on support across multiple channels and serve as a trusted partner for pharmacies using C2 Keep to manage controlled substances. This role reports directly to the CEO and requires close collaboration with internal teams.

Impact You’ll Make

• Deliver a high‑touch, white‑glove onboarding experience for new customers
• Help pharmacies successfully transition to C2 Keep’s platform
• Support safe and compliant controlled substance management
• Build strong, long‑term customer relationships through reliable support
• Represent the voice of the customer inside a growing startup

Core Responsibilities

• Lead customer onboarding from start to finish, including setup, training, and go‑live support
• Provide ongoing customer support via phone, email, chat, and ticketing system
• Troubleshoot technical issues and guide customers through platform usage
• Support controlled substance compliance workflows and questions
• Assist with inventory transfers, integrations, and pharmacy system alignment
• Work with pharmacy software systems and drug suppliers during onboarding and support
• Coordinate with internal teams to resolve issues and improve the customer experience
• Travel as needed for customer onboarding, go-lives, and conferences
• Occasionally provide weekend support based on customer needs

Skills & Experience

• Retail or Long‑Term Care (LTC) pharmacy experience is highly preferred and strongly encouraged
• Experience as a pharmacy technician is a plus
• Experience with pharmacy systems and drug suppliers is a plus
• Very comfortable with technology with strong ability to learn new systems quickly
• Excellent communication skills with professional staff at all levels
• Strong attention to detail and problem‑solving skills
• Ability to manage multiple customer needs in a fast‑moving environment
• Comfortable working in a startup setting with evolving processes
• Must reside in the Cincinnati/Northern Kentucky area and work hybrid (3 days per week in office)

What We Offer

• Opportunity to work directly with company leadership
• Hands‑on role with meaningful impact on customer success and safety
• Collaborative startup environment
• Flexible, fast‑paced work with real ownership

Our Culture

At C2 Keep, we value:

• Kindness and respect
• Reliability and accountability
• Innovation and continuous improvement
• High standards and attention to detail

We’re building more than software. We’re helping make healthcare safer.