Onboarding & Adoption Manager – Customer Success

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Jobgether is seeking an Onboarding Manager in the United States to lead customer onboarding for marketing technology platforms. You will guide clients from sales handoff through training, implementation, and early product adoption, building strong relationships and scalable processes.

You will own portions of client portfolios, drive engagement, and collaborate with onboarding teams to deliver excellent customer experiences and long-term success.

Qualifications

• Onboarding strategy and execution across customer lifecycle.
• Strong communication and training delivery skills.
• Ability to guide clients through implementation and adoption.

Responsibilities

• Guide customers through onboarding and adoption of marketing platforms.
• Deliver training and enablement during implementation.
• Develop scalable onboarding processes and playbooks for recurring use.
• Own portions of client onboarding projects and timelines.
• Collaborate with sales, product, and support to ensure customer success.

Skills

Client onboarding

Project management

Customer training

Relationship building

Cross-functional collaboration

Job description

Jobgether is seeking an Onboarding Manager in the United States to lead customer onboarding for marketing technology platforms. You will guide clients from sales handoff through training, implementation, and early product adoption, building strong relationships and scalable processes.

You will own portions of client portfolios, drive engagement, and collaborate with onboarding teams to deliver excellent customer experiences and long-term success.