Onboarding & Adoption Lead — Growth & Impact

Nicely Co.; Tulsa (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Nicely Co. is seeking a Customer Onboarding Manager to strengthen onboarding, adoption, outcomes, and retention signals while building scalable success processes at an early-stage company.

You will translate company priorities into actionable plans and work with colleagues across functions to drive meaningful, measurable results. This role offers autonomy, opportunities to influence how the Customer Success function develops, and a chance to shape systems and processes that scale with the

Qualifications

• Demonstrated capability relevant to customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Judgment and ownership appropriate for the Customer Onboarding Manager scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Responsibilities

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the Customer Onboarding Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Customer onboarding

Stakeholder communication

Project management

Cross-functional collaboration

Documentation

Job description

Nicely Co. is seeking a Customer Onboarding Manager to strengthen onboarding, adoption, outcomes, and retention signals while building scalable success processes at an early-stage company.

You will translate company priorities into actionable plans and work with colleagues across functions to drive meaningful, measurable results. This role offers autonomy, opportunities to influence how the Customer Success function develops, and a chance to shape systems and processes that scale with the