Customer Success Manager: Onboarding, Adoption & Growth

LandEarly; United States; Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

LandEarly is seeking a Customer Success Manager in the United States to guide members from onboarding through renewal. You will own post-sale relationships, drive onboarding, adoption, and retention while surfacing insights to improve the platform.

You will be the primary contact for a portfolio of customers, analyzing usage data and coordinating with product and support to ensure a great customer experience and growth opportunities.

Competenze

• 2+ years in customer success or account management.
• Clear written and verbal communication.
• Experience with CRM and CS tools to track accounts.
• Ability to manage multiple accounts simultaneously.
• Data-driven with ability to spot trends and risks.

Mansioni

• Own post-sale relationships for a portfolio of customers.
• Lead onboarding, adoption, and retention initiatives.
• Be main contact for questions, troubleshooting, escalations.
• Monitor usage data to identify at-risk accounts and opportunities.
• Collaborate with product and support to relay feedback and drive fixes.
• Conduct regular check-ins and business reviews to demonstrate value.
• Develop onboarding materials and FAQs for customers.

Conoscenze

Account management

CRM proficiency

Communication skills

Data-driven decisions

Problem solving

Relationship building

Strumenti

CRM software

Descrizione del lavoro

LandEarly is seeking a Customer Success Manager in the United States to guide members from onboarding through renewal. You will own post-sale relationships, drive onboarding, adoption, and retention while surfacing insights to improve the platform.

You will be the primary contact for a portfolio of customers, analyzing usage data and coordinating with product and support to ensure a great customer experience and growth opportunities.