Onboarding & Adoption Lead — Early-Stage Growth

Nicely Co.; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Nicely Co. is seeking a Customer Onboarding Specialist to strengthen onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.

This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions in an early-stage company. The successful candidate will establish useful standards, build lightweight, repeatable processes, and own day-to-day onboarding activities to improve customer success.

Qualifications

• Demonstrated capability relevant to customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.

Responsibilities

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.

Skills

Customer onboarding

Adoption strategies

Outcomes tracking

Retention signals

Proactive guidance

Scalable processes

Job description

Nicely Co. is seeking a Customer Onboarding Specialist to strengthen onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.

This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions in an early-stage company. The successful candidate will establish useful standards, build lightweight, repeatable processes, and own day-to-day onboarding activities to improve customer success.