Onboarding Manager

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Jobgether is seeking an Onboarding Manager in the United States to lead customer onboarding for marketing technology platforms. You will guide clients from sales handoff through training, implementation, and early product adoption, building strong relationships and scalable processes.

You will own portions of client portfolios, drive engagement, and collaborate with onboarding teams to deliver excellent customer experiences and long-term success.

Qualifications

• Onboarding strategy and execution across customer lifecycle.
• Strong communication and training delivery skills.
• Ability to guide clients through implementation and adoption.

Responsibilities

• Guide customers through onboarding and adoption of marketing platforms.
• Deliver training and enablement during implementation.
• Develop scalable onboarding processes and playbooks for recurring use.
• Own portions of client onboarding projects and timelines.
• Collaborate with sales, product, and support to ensure customer success.

Skills

Client onboarding

Project management

Customer training

Relationship building

Cross-functional collaboration

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States. The Onboarding Manager will play a key role in helping new customers successfully adopt and maximize the value of specialized marketing technology platforms. You will guide clients throughout their onboarding journey, from the initial sales handoff to training, implementation, and early product adoption. Working closely with the onboarding team, you will develop effective strategies that support customer engagement and long‑term success. The role offers the opportunity to gradually take ownership of your own client portfolio while contributing to scalable onboarding processes. You will combine industry knowledge, training expertise, and a proactive approach to problem‑solving to deliver an exceptional customer experience. This is an exciting opportunity for a customer‑focused professional who enjoys building relationships, leading projects, and helping businesses grow.