Onboard Guest Experience Specialist

Brightline; Miami (FL); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Brightline is seeking a Train Attendant in Miami to support onboard service, guest relations, and safety standards on our premium rail experience. You will assist Guests, deliver food and beverages, and help maintain cleanliness and organization aboard moving trains.

The role requires a High School Diploma or GED, 6+ months in guest service or F&B, and availability for varied shifts including weekends/holidays. Training includes Food Handler and Responsible Vendor certifications within 90 days.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, including weekends and holidays.
• Must complete Food Handler and Responsible Vendor certification within 90 days of hire.

Responsibilities

• Assist Guests in locating seats and escort them as appropriate.
• Provide Food & Beverage service to Guests throughout the train.
• Prepare and serve beverages and snacks per company standards.
• Serve alcoholic beverages following company standards and verify IDs.
• Handle escalated Guest concerns in a professional manner.
• Support onboard service operations with cart movement between trains and platforms.
• Provide light cleaning and reset of passenger areas at turn-around terminals.

Skills

Guest service

Communication

Sales

Food & beverage service

Education

High school diploma

Food Handler certification

Job description

Brightline is seeking a Train Attendant in Miami to support onboard service, guest relations, and safety standards on our premium rail experience. You will assist Guests, deliver food and beverages, and help maintain cleanliness and organization aboard moving trains.

The role requires a High School Diploma or GED, 6+ months in guest service or F&B, and availability for varied shifts including weekends/holidays. Training includes Food Handler and Responsible Vendor certifications within 90 days.