Onboard Guest Experience Attendant

Brightline Trains; West Palm Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline Trains is seeking a Train Attendant to join the Onboard Service team in Florida. You will help guests find seats, deliver food and beverages, and ensure a safe, enjoyable journey on a moving train.

The role requires delivering high-quality guest service, handling escalations with calm professionalism, and maintaining cleanliness and safety throughout shifts. Travel up to 75% is noted for this position.

Qualifications

• Minimum six months’ experience in guest service, sales, or F&B service.
• High School Diploma or GED required; some college or vocational training preferred.

Responsibilities

• Assist Guests in locating seats and escort them; assist with baggage as feasible; confirm seat assignments.
• Provide Food & Beverage service throughout the train; use QR ordering and cart service.
• Prepare and serve hot and cold beverages and snacks; ensure guest satisfaction.
• Serve alcoholic beverages following company standards; verify IDs.
• Handle escalated guest concerns professionally; assist guests with special needs or luggage.
• Maintain onboard communication with teams; deliver announcements; coordinate service carts.
• Process credit card transactions on a mobile POS; inspect carts and inventory.
• Assist in training new Attendants on service steps and safety standards.
• Light cleaning and resetting of train and restrooms at turn-around and terminals.

Skills

Guest service

Safety protocols

Communication

Problem solving

F&B service

Attention to detail

Handling escalations

Physical stamina

Education

High School Diploma or GED

Tools

Mobile POS

Job description

Brightline Trains is seeking a Train Attendant to join the Onboard Service team in Florida. You will help guests find seats, deliver food and beverages, and ensure a safe, enjoyable journey on a moving train.

The role requires delivering high-quality guest service, handling escalations with calm professionalism, and maintaining cleanliness and safety throughout shifts. Travel up to 75% is noted for this position.