Onboard Hospitality Supervisor – Train Guest Experience Lead

Brightline Trains; West Palm Beach (FL); Presencial; USD 45.000 - 55.000; Jornada completa

Descripción de la vacante

Brightline Trains is seeking an Onboard Supervisor responsible for leading hospitality operations across Florida trains and stations. You will supervise teammates, manage guest-facing services, and uphold safety and service standards while driving financial performance and guest satisfaction.

The role requires supervisory experience, hospitality knowledge, and strong leadership to coach teams, with travel across Florida and a focus on delivering exceptional guest experiences onboard.

Formación

• Associate’s degree in hospitality, business, retail, or hotel operations preferred.
• 1+ years of supervisory or leadership experience in hospitality, transportation, or service environments.
• Experience in guest service, food and beverage operations, and process improvement.
• Proficiency in Microsoft Office; ability to adapt to guest experience technology platforms.

Responsabilidades

• Oversee all onboard guest-facing operations, including food and beverage, retail, baggage handling, and train cleanliness.
• Support preventative maintenance by communicating requests and ensuring timely follow-up with Rail Operations partners.
• Ensure adherence to service standards, SOPs, safety, and security protocols; conduct regular assessments and coaching.
• When necessary, assist with baggage loading and unloading and ensure baggage is properly stored and staged, especially in high-load factor trains.
• Conduct regular assessments of execution of onboard standards and provide timely coaching to reinforce best practices and elevate performance.

Conocimientos

Supervisory experience

Hospitality operations

Guest service

F&B operations

Safety protocols

Educación

Associate’s degree in hospitality, business, retail, or hotel operations

Herramientas

Microsoft Office

Descripción del empleo

Brightline Trains is seeking an Onboard Supervisor responsible for leading hospitality operations across Florida trains and stations. You will supervise teammates, manage guest-facing services, and uphold safety and service standards while driving financial performance and guest satisfaction.

The role requires supervisory experience, hospitality knowledge, and strong leadership to coach teams, with travel across Florida and a focus on delivering exceptional guest experiences onboard.