Onboard Service Lead - Premium Guest Experience

Brightline Trains LLC; West Palm Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Brightline Trains LLC is seeking an Onboard Lead at West Palm Beach to join the Onboard Service team. You will ensure a safe, seamless and elevated guest experience, modeling exceptional service and supporting onboard operations.

Responsibilities include assisting guests, serving beverages and meals, managing escalations, and maintaining standards on a moving train. The role requires strong communication, teamwork, and a readiness to work varied shifts.

Qualifications

• High School Diploma or GED required, some college or vocational training preferred.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, including weekends and holidays, based on operational needs and train schedules as necessary.
• Must be able to complete Food Handler and Responsible Vendor certification within 90 days of hire.

Responsibilities

• Assist Guests in locating seats and escort them as appropriate; assist with guest baggage.
• Provide food and beverage service to Guests during the train journey; use QR ordering and cart service.
• Know all F&B menu offerings and allergens; prepare and serve beverages and snacks.
• Handle escalated guest concerns in a professional manner and maintain safety standards.
• Coordinate movement of service carts between trains, platforms, and commissary locations.

Skills

Guest service

Food & beverage service

Customer interaction

Problem solving

Communication

Education

High School Diploma or GED

Some college or vocational training

Tools

POS device

Job description

Brightline Trains LLC is seeking an Onboard Lead at West Palm Beach to join the Onboard Service team. You will ensure a safe, seamless and elevated guest experience, modeling exceptional service and supporting onboard operations.

Responsibilities include assisting guests, serving beverages and meals, managing escalations, and maintaining standards on a moving train. The role requires strong communication, teamwork, and a readiness to work varied shifts.