Onboard Guest Experience Leader

Brightline Trains; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Brightline is seeking an Onboard Supervisor to lead hospitality operations across Florida trains and stations, focusing on safety, guest satisfaction, and financial performance.

You will supervise Teammates, coach performance, manage service standards, and partner with Rail Operations to optimize train experience. Flexibility for shifts, weekends, holidays, and 75% travel across Florida is required.

Qualifications

• Associate’s degree in hospitality, business, retail, or hotel operations preferred.
• 1+ years of supervisory or leadership experience in hospitality, transportation, or service.
• Experience in guest service, food & beverage operations, and process improvement.
• Proficiency in Microsoft Office; adapt to guest experience technology platforms.
• Must be able to work any shift, weekends, and holidays.

Responsibilities

• Oversee onboard guest-facing operations across Florida trains and stations.
• Supervise teammates, assign work, monitor attendance, and conduct reviews.
• Monitor guest satisfaction, analyze metrics, and drive action plans.
• Control costs and support onboard revenue initiatives.
• Maintain safety, ADA, and food safety compliance; coach for best practices.

Skills

Leadership

Communication

Guest service

Problem solving

Time management

Education

Associate’s degree

Tools

Microsoft Office

Guest experience tech

Job description

Brightline is seeking an Onboard Supervisor to lead hospitality operations across Florida trains and stations, focusing on safety, guest satisfaction, and financial performance.

You will supervise Teammates, coach performance, manage service standards, and partner with Rail Operations to optimize train experience. Flexibility for shifts, weekends, holidays, and 75% travel across Florida is required.