On-Station Customer Care Specialist — Delivery Hub

Amazon Jobs; Walker (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support to ensure timely delivery and to connect customers with experts for current information on their packages. The role emphasizes customer satisfaction and efficient issue resolution at a Last-Mile delivery warehouse.

You will work a full-time schedule (40+ hours per week) and engage with warehouse teams, delivery partners, and customers to maintain exceptional service levels and a positive

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools- Bachelor's degree or equivalent
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience with written and verbal communication and presentation
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Time management

Written and verbal communication

Brand/customer focus

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station real-time support to ensure timely delivery and to connect customers with experts for current information on their packages. The role emphasizes customer satisfaction and efficient issue resolution at a Last-Mile delivery warehouse.

You will work a full-time schedule (40+ hours per week) and engage with warehouse teams, delivery partners, and customers to maintain exceptional service levels and a positive