On-Site Workstation Technician (Field IT Support)

TALENT Software Services; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Mayo Clinic seeks an on-site Workstation Support professional to ensure hardware and software orders are received, configured, scheduled, and installed. You will label equipment, verify specifications, and collaborate with departments to relocate gear as needed.

The role requires solid customer service experience, strong organizational and communication skills, and the ability to use ticketing systems. Occasional overtime and on-call work may be required.

Qualifications

• Customer service experience required; strong communication and organization skills.
• Familiarity with ticket tracking systems and documentation practices.
• Ability to understand hardware and software terminology and requirements.
• Flexibility to handle special projects and high-priority orders.

Responsibilities

• Ensure hardware and software orders are received, configured, scheduled, and installed.
• Label equipment per Mayo specifications and maintain inventory.
• Coordinate with service units to relocate equipment as needed.
• Provide on-site installation, customer service, and technical support.
• Explain basic concepts and impacts of moves, adds, and changes to customers.
• Collaborate with IT and other departments to manage parts inventory and security policies.
• Overtime and on-call participation may be required.

Skills

Customer service

Organizational skills

Written and oral communication

Ticketing software

Hardware installation

Software installation

On-site support

Physical stamina

Color vision

Education

Associates degree

Technical School training in Computers/Tech

Tools

Ticket tracking software

Job description

Mayo Clinic seeks an on-site Workstation Support professional to ensure hardware and software orders are received, configured, scheduled, and installed. You will label equipment, verify specifications, and collaborate with departments to relocate gear as needed.

The role requires solid customer service experience, strong organizational and communication skills, and the ability to use ticketing systems. Occasional overtime and on-call work may be required.