WORKSTATION TECHNICIAN

TALENT Software Services; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Mayo Clinic seeks an on-site Workstation Support professional to ensure hardware and software orders are received, configured, scheduled, and installed. You will label equipment, verify specifications, and collaborate with departments to relocate gear as needed.

The role requires solid customer service experience, strong organizational and communication skills, and the ability to use ticketing systems. Occasional overtime and on-call work may be required.

Qualifications

• Customer service experience required; strong communication and organization skills.
• Familiarity with ticket tracking systems and documentation practices.
• Ability to understand hardware and software terminology and requirements.
• Flexibility to handle special projects and high-priority orders.

Responsibilities

• Ensure hardware and software orders are received, configured, scheduled, and installed.
• Label equipment per Mayo specifications and maintain inventory.
• Coordinate with service units to relocate equipment as needed.
• Provide on-site installation, customer service, and technical support.
• Explain basic concepts and impacts of moves, adds, and changes to customers.
• Collaborate with IT and other departments to manage parts inventory and security policies.
• Overtime and on-call participation may be required.

Skills

Customer service

Organizational skills

Written and oral communication

Ticketing software

Hardware installation

Software installation

On-site support

Physical stamina

Color vision

Education

Associates degree

Technical School training in Computers/Tech

Tools

Ticket tracking software

Job description

Job Summary

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Job Summary

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Job Responsibilities

• Ensure equipment is labeled according to Mayo specifications.
• Researches, verifies, and documents device specifications according to purchase order and Mayo standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Required Skills & Experience

• Two (2) years of customer service experience.
• Incumbents will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Must be able to lift seventy-five pounds or more.
• Must be able to distinguish colors.

Preferred Skills & Experience

• Two (2) years customer service experience supporting computers.

OR

• Associates degree.

OR

• Two (2) years Technical School training in Computers, Technology, Electronics or a related field.