On-Site Windows Help Desk & Desktop Support

Xperteks; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Xperteks in New York, NY is seeking a Windows/PC Help Desk Support for a full-time on-site role. You will support a client in a demanding MSP setting, delivering Windows technical support, desktop and hardware assistance, and proactive maintenance to ensure uptime and performance.

The role requires strong problem-solving, excellent communication, and the ability to document issues and solutions clearly for ongoing support. This is an on-site position in a fast-paced environment.

Qualifications

• Experience with Windows operating systems and general desktop support.
• Ability to troubleshoot and learn quickly in a fast-paced MSP environment.
• Proactive maintenance including backup solutions and documentation.

Responsibilities

• Provide general desktop, user and hardware support.
• Perform proactive system maintenance including backup solutions.
• Provide connectivity and troubleshooting support.
• Provide network and server support.
• Maintain clear communication and documentation of issues and resolutions.

Skills

Remote software technologies

VPN connectivity

TCP/IP LAN networks

Network troubleshooting

Windows troubleshooting

Printer troubleshooting

Microsoft 365

Cloud platforms

Critical thinker

Organized

Job description

Xperteks in New York, NY is seeking a Windows/PC Help Desk Support for a full-time on-site role. You will support a client in a demanding MSP setting, delivering Windows technical support, desktop and hardware assistance, and proactive maintenance to ensure uptime and performance.

The role requires strong problem-solving, excellent communication, and the ability to document issues and solutions clearly for ongoing support. This is an on-site position in a fast-paced environment.