VIP Mac Deskside Support Engineer – On-Site

Xperteks Computer Consultancy, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

401(k) matching

Paid time off

Job summary

Xperteks Computer Consultancy, Inc. in New York, NY is seeking a dedicated Deskside IT Support Engineer to provide elite, on-site macOS support at a premier corporate location.

You will be the face of IT, delivering high-touch desktop support in a heavy Mac environment. Responsibilities include on-site support for executives, macOS/iOS deployment, MDM using Addigy, and seamless cross-platform integration with Microsoft 365, Google Workspace, and VPNs.

Qualifications

• 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
• Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
• Hands-on experience using Addigy for Apple device management.
• Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
• Strong communication and professional presence.

Responsibilities

• Provide elite, face-to-face deskside technical support for local executives and staff.
• Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
• Handle local hardware repairs, data migrations, and software installations.
• Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
• Keep accurate, up-to-date documentation and track daily tasks.
• Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
• Deliver VIP, white-glove technical assistance to C-suite executives.
• Act as the on-site liaison between client staff and the remote MSP service desk.

Skills

macOS expertise

iOS expertise

Customer service

On-site presence

ACSP

Tools

Addigy

Autotask

ITGlue

Job description

Xperteks Computer Consultancy, Inc. in New York, NY is seeking a dedicated Deskside IT Support Engineer to provide elite, on-site macOS support at a premier corporate location.

You will be the face of IT, delivering high-touch desktop support in a heavy Mac environment. Responsibilities include on-site support for executives, macOS/iOS deployment, MDM using Addigy, and seamless cross-platform integration with Microsoft 365, Google Workspace, and VPNs.