On-Site Wichita Customer Support Agent — Immediate Hiring

MCI; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses and incentives

Health benefits

Retirement savings

Disability Insurance

Life Insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking an entry‑level Customer Service Agent in Wichita, KS, to support inbound calls for commercial and public sector clients. You will handle technical questions, product inquiries, and internal claims, while representing leading brands.

This is an on‑site role with opportunities for advancement. Ideal candidates are organized, communicative, and reliable, with basic MS Office skills and a customer‑focused mindset.

Qualifications

• High school diploma or equivalent required.
• Strong written and oral communication skills essential.
• Ability to type 20+ words per minute and navigate basic software.
• Reliability, punctuality and regular attendance required.

Responsibilities

• Handle inbound/outbound contacts courteously and professionally.
• Aim for first‑call resolution through effective problem solving.
• Research systems and coordinate with other departments to resolve issues.
• Document and process customer claims accurately in relevant systems.
• Use knowledge base and training to answer questions while following scripts and policies.
• Maintain confidentiality of sensitive information.
• Escalate issues when needed and participate in trainings.
• Attend meetings and stay current on program knowledge.

Skills

Excellent communication

Typing 20+ wpm

Microsoft Office

Windows basics

Teamwork

Multitasking

Problem solving

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking an entry‑level Customer Service Agent in Wichita, KS, to support inbound calls for commercial and public sector clients. You will handle technical questions, product inquiries, and internal claims, while representing leading brands.

This is an on‑site role with opportunities for advancement. Ideal candidates are organized, communicative, and reliable, with basic MS Office skills and a customer‑focused mindset.