On-site Tenant Experience Coordinator

Doist; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Disability coverage

Life insurance

Employee assistance program

Job summary

Lincoln Property Company is seeking a Tenant Services Coordinator in Atlanta to elevate tenant experience and support occupancy. You will assist with administrative tasks, manage the work order system, process invoices, and coordinate move-ins/move-outs to ensure responsive service.

You will support the team in delivering customer service to tenants, review COIs, and help with events and conference center reservations while fostering process improvements and efficiencies.

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
• Working knowledge of Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Skills

Microsoft Office Suite

Strong organizational skills

Communication skills

Basic math skills

Education

High School Diploma/GED

Bachelor's Degree (preferred)

Tools

Work order system

Job description

Lincoln Property Company is seeking a Tenant Services Coordinator in Atlanta to elevate tenant experience and support occupancy. You will assist with administrative tasks, manage the work order system, process invoices, and coordinate move-ins/move-outs to ensure responsive service.

You will support the team in delivering customer service to tenants, review COIs, and help with events and conference center reservations while fostering process improvements and efficiencies.