On-Site Tenant Experience Coordinator

Lpc; Atlanta (GA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Job summary

Lincoln Property Company in Atlanta is seeking a Tenant Services Coordinator to elevate tenant experiences, support the team with admin tasks, and help sustain occupancy. You will handle files, move-in/move-out docs, COIs, invoices, and coordination of tenant events, with a focus on timely problem resolution and excellent communication.

This 100% in-office role offers a collaborative environment and opportunities to contribute to process improvements and service excellence.

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
• Working knowledge of Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Skills

Strong organizational skills

Excellent communication

Customer service

Attention to detail

Team coordination

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company in Atlanta is seeking a Tenant Services Coordinator to elevate tenant experiences, support the team with admin tasks, and help sustain occupancy. You will handle files, move-in/move-out docs, COIs, invoices, and coordination of tenant events, with a focus on timely problem resolution and excellent communication.

This 100% in-office role offers a collaborative environment and opportunities to contribute to process improvements and service excellence.