On-Site Telecom Technician for Correctional Facilities

TKC Holdings, Inc.; Texas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Tuition reimbursement

Paid training

Career advancement

Life insurance

Disability insurance

Voluntary benefits

Job summary

TKC Holdings, Inc. and its divisions operate nationwide to deliver telecommunications solutions for correctional facilities.

The Telecom Technician will handle inmate inquiries, track grievances, and manage phone systems, while repairing devices and coordinating site visits with facility security. The position requires a high school diploma or GED, 3+ years in a high-tech environment, and willingness to work five days a week, eight hours daily inside a correctional facility.

Qualifications

• High school diploma or GED required or related experience.
• Customer service experience is necessary.
• 3+ years in a high-tech environment with hardware maintenance, software management, and networking.

Responsibilities

• Serve as the primary interface for inmate inquiries and complaints.
• Repair or replace broken telephone sets and maintain phone system status.
• Generate reports and assist with training for facility personnel.
• Coordinate site visits and delivery of materials through facility security.
• Create trouble tickets and track repair/equipment requests.
• Maintain inventory of tablet/onsite equipment.

Skills

Customer service experience

High tech environment experience

Education

High school diploma / GED

Job description

TKC Holdings, Inc. and its divisions operate nationwide to deliver telecommunications solutions for correctional facilities.

The Telecom Technician will handle inmate inquiries, track grievances, and manage phone systems, while repairing devices and coordinating site visits with facility security. The position requires a high school diploma or GED, 3+ years in a high-tech environment, and willingness to work five days a week, eight hours daily inside a correctional facility.