On-Site Technical Support Engineer - Reston

TD SYNNEX North America; Reston (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

TD SYNNEX North America is seeking a Technical Support Engineer for our Reston, VA office. This on-site role focuses on delivering quality software support, performing root-cause analysis, and collaborating with R&D to resolve complex issues.

The ideal candidate has a CS/CE background with 1–3 years of related experience, strong coding skills in Java or GoLang, and familiarity with SQL, Linux, and cloud platforms (AWS/GCP/Azure).

Qualifications

• Bachelor's degree or higher in CS/CE or equivalent professional experience.
• 1–3 years of relevant experience preferred.
• Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases.

Responsibilities

• Provide technical support for complex system-level software products and prioritize issues.
• Manage customer escalations to ensure high satisfaction.
• Perform root cause analysis using diagnostics to provide solutions.

Skills

Java/GoLang

SQL

Linux

Cloud (AWS/GCP/Azure)

Communication

Problem solving

Education

Bachelor's degree or higher in CS/CE or equivalent

Tools

JIRA

Confluence

Logs/Server monitoring

Job description

TD SYNNEX North America is seeking a Technical Support Engineer for our Reston, VA office. This on-site role focuses on delivering quality software support, performing root-cause analysis, and collaborating with R&D to resolve complex issues.

The ideal candidate has a CS/CE background with 1–3 years of related experience, strong coding skills in Java or GoLang, and familiarity with SQL, Linux, and cloud platforms (AWS/GCP/Azure).