On-Site Tech Support & Customer Care Specialist

Spectrum; Natural Bridge Junction (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative to handle inbound calls and provide support for Internet and Voice services. This on-site role in Missouri starts with a 1pm-3:30pm shift, and asks for a customer-centric mindset with strong English communication.

You’ll troubleshoot technical issues, assist with billing inquiries and payments, and contribute to a best-in-class customer experience that keeps Spectrum subscribers connected.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service or related experience.
• 6+ months of basic technical support experience needed.
• 6+ months of heavy volume phone experience preferred.
• 6+ months working with computers and software applications.

Skills

Communication

Organization

Time management

Customer service

Multi-tasking

Problem-solving

Dependable

Professional

Positive

Proactive

Resilient

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative to handle inbound calls and provide support for Internet and Voice services. This on-site role in Missouri starts with a 1pm-3:30pm shift, and asks for a customer-centric mindset with strong English communication.

You’ll troubleshoot technical issues, assist with billing inquiries and payments, and contribute to a best-in-class customer experience that keeps Spectrum subscribers connected.