On-Site Tech Support & Customer Care — 2nd Shift

Spectrum; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative to support residential customers with internet and voice issues. This on-site role involves handling inbound calls, troubleshooting service problems, and managing basic billing questions.

You will work 2nd shift after training, including some weekends, in a fast-paced call center environment with a focus on customer satisfaction and problem solving.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Take inbound calls and provide support to Spectrum residential customers.
• Troubleshoot internet and phone issues and handle basic billing inquiries and payments.
• Communicate professionally to ensure a positive customer experience.

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spectrum is hiring a Customer Service Representative to support residential customers with internet and voice issues. This on-site role involves handling inbound calls, troubleshooting service problems, and managing basic billing questions.

You will work 2nd shift after training, including some weekends, in a fast-paced call center environment with a focus on customer satisfaction and problem solving.