Tech-Savvy Customer Support & Sales Specialist

Spectrum Community Solutions; San Diego (CA); On-site; USD 28,000 - 48,000; Full time

Job summary

Spectrum Community Solutions seeks a customer-focused professional to guide customers through Spectrum products and services. You will resolve inquiries, troubleshoot Video, Internet, and Streaming issues, and manage activations and billing with care.

You’ll build long-term relationships through proactive problem solving, strong communication, and knowledge of Spectrum offerings. Office-based role with varying schedules.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.
• Quick thinking, goal orientation, ambition and determination.
• Strong follow-up, accuracy, multitasking and attention to detail.
• Positive phone demeanor and excellent customer service.
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

Customer service

Sales experience

Communication

Troubleshooting

Account management

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Billing systems

CRM system

Diagnostics tools

Job description

Spectrum Community Solutions seeks a customer-focused professional to guide customers through Spectrum products and services. You will resolve inquiries, troubleshoot Video, Internet, and Streaming issues, and manage activations and billing with care.

You’ll build long-term relationships through proactive problem solving, strong communication, and knowledge of Spectrum offerings. Office-based role with varying schedules.