Internet & Voice Support Specialist (On‑Site)

Spectrum; Bridgeton (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative to handle inbound calls focused on Internet and Voice Repair. The role requires troubleshooting basic tech issues, addressing billing questions, and delivering a best-in-class customer experience in a fast-paced on-site environment.

Qualifications include a high school diploma, ability to work varied shifts including nights and weekends, and strong English communication skills.

Qualifications

• High school diploma or equivalent.
• Willing to work a variety of shifts including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound customer calls for Internet and Voice Repair and assist with billing inquiries.
• Troubleshoot basic technical issues and guide customers to resolution.
• Provide polite, professional service and document interactions in the system.
• Maintain a customer-centric approach in a fast-paced call center.

Skills

Communication

Organization

Time management

Customer service

Multitasking

Problem solving

Dependable

Proactive

Professional

Positive attitude

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative to handle inbound calls focused on Internet and Voice Repair. The role requires troubleshooting basic tech issues, addressing billing questions, and delivering a best-in-class customer experience in a fast-paced on-site environment.

Qualifications include a high school diploma, ability to work varied shifts including nights and weekends, and strong English communication skills.