Customer Tech Support Specialist — Internet & Voice

Charter Communications; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative to handle inbound calls from residential customers, troubleshoot internet and voice issues, and assist with billing inquiries.

The role emphasizes active listening, problem solving, and multi-tasking in a fast-paced call-center environment focused on delivering a best-in-class customer experience.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work nights, weekends, and holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Take inbound calls and support Spectrum residential customers.
• Troubleshoot basic internet and Voice issues.
• Assist with billing inquiries and payments.

Skills

Customer service

Active listening

Problem solving

Multi-tasking

English proficiency

Education

High school diploma

Tools

MS Office

Job description

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative to handle inbound calls from residential customers, troubleshoot internet and voice issues, and assist with billing inquiries.

The role emphasizes active listening, problem solving, and multi-tasking in a fast-paced call-center environment focused on delivering a best-in-class customer experience.