Internet & Voice Support Specialist — Customer Care

Charter Communications; Saint Petersburg (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative to handle inbound calls, assist residential customers, and resolve issues with a focus on Internet and Voice services.

You'll troubleshoot technical problems, assist with billing inquiries, and support customers across various shifts in a fast-paced, team-driven environment with a commitment to quality and service.

Qualifications

• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Ability to work a variety of schedules including nights, weekends, and holidays

Responsibilities

• Provide customer support by phone and troubleshoot Internet/Voice issues
• Handle basic billing inquiries and payments
• Represent Spectrum with professional communication and problem solving

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Charter Communications, operating as Spectrum, is seeking a Customer Service Representative to handle inbound calls, assist residential customers, and resolve issues with a focus on Internet and Voice services.

You'll troubleshoot technical problems, assist with billing inquiries, and support customers across various shifts in a fast-paced, team-driven environment with a commitment to quality and service.