Onsite Video Tech Support & Customer Care Rep

Spectrum; New York (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative for a 100% onsite role in a busy call center environment. You will support customers with video repair and billing questions, joining a Fortune 100 company known for reliable cable and video services.

Training lasts 13 weeks, then a flexible schedule 11:00am–10:00pm with two days off. Strong communication and multitasking skills required; English fluency essential.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience preferred.
• 1+ year working with computers and software applications.
• 6+ months of heavy volume phone experience in a call center preferred.

Responsibilities

• Handle inbound calls to resolve a variety of topics including billing questions, account updates, subscriber issues, and more.
• Troubleshoot and resolve technical issues related to cable and video services.
• Provide friendly, patient, and effective service to customers.
• Represent Spectrum and the voice of the company in a fast-paced call center environment.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is hiring a Customer Service Representative for a 100% onsite role in a busy call center environment. You will support customers with video repair and billing questions, joining a Fortune 100 company known for reliable cable and video services.

Training lasts 13 weeks, then a flexible schedule 11:00am–10:00pm with two days off. Strong communication and multitasking skills required; English fluency essential.