On-site Tech Support Analyst - Rotational/Night Shifts

dxctechnology; Town of Texas (WI); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

DXC Benefits Program

Job summary

DXC Technology is seeking a Technical Support Engineer to take ownership of customer issues, diagnose and resolve basic technical problems, and ensure timely follow-up within contracted timeframes. The role involves using a ticketing system, collaborating with teams, and adhering to escalation policies.

The successful candidate will have strong English communication, solid problem-solving skills, and the ability to work in a night shift environment as part of a rotating schedule.

Qualifications

• Regular school/college with 10+2+3 as minimum qualification in any stream.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Responsibilities

• Take ownership of customer issues and respond to inquiries to ensure needs are met.
• Assist customers in resolving technical problems with guidance on software/hardware issues.
• Research, diagnose, troubleshoot, and identify solutions or escalate complex problems.
• Follow up with customers to ensure issues are resolved within the agreed timeframe.
• Log and track inquiries using a ticketing tool and maintain history records.
• Identify, evaluate, and prioritize customer problems to ensure proper resolution.

Skills

English communication

Interpersonal skills

Organizational skills

Teamwork

Tech troubleshooting

Technical help

Education

10+2+3

Tools

Ticketing software

Desktop hardware knowledge

Job description

DXC Technology is seeking a Technical Support Engineer to take ownership of customer issues, diagnose and resolve basic technical problems, and ensure timely follow-up within contracted timeframes. The role involves using a ticketing system, collaborating with teams, and adhering to escalation policies.

The successful candidate will have strong English communication, solid problem-solving skills, and the ability to work in a night shift environment as part of a rotating schedule.