IT Helpdesk Specialist - Vehicle Systems Support

dxctechnology; Michigan; On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

DXC Benefits program

Job summary

DXC Technology is seeking a Technical Helpdesk Representative to recognize, research, isolate, and resolve IT system issues supporting vehicle programming. The role handles less complex problems immediately and escalates more complex ones, with potential for first/second shift and occasional Saturdays.

The team values professional IT or automotive system experience, customer contact history, proactive service, LAN/WAN knowledge, and strong problem-solving with a team-first attitude.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to established procedures
• Collaborate with senior analysts, managers, and other team members
• Assist in process improvement projects and data analysis
• Support the team in identifying process bottlenecks and maintaining quality standards
• Ensure compliance with established quality and procedural guidelines
• Contribute to updating and documenting process procedures
• Work with the team to achieve performance targets and quality standards
• Participate in training and development programs

Skills

IT knowledge

Customer service

LAN/WAN

PC hardware

Networking

Team player

Attendance

Communication

Education

Bachelor's degree in a relevant field

Job description

DXC Technology is seeking a Technical Helpdesk Representative to recognize, research, isolate, and resolve IT system issues supporting vehicle programming. The role handles less complex problems immediately and escalates more complex ones, with potential for first/second shift and occasional Saturdays.

The team values professional IT or automotive system experience, customer contact history, proactive service, LAN/WAN knowledge, and strong problem-solving with a team-first attitude.